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User Stories

Lean Library Case Study: Mersey Care

Accessing resources from home and a 45% increase in online journal usage

Product: Lean Library Access

Accessing resources from home and a 45% increase in online journal usage

The Challenge

The library puts in a considerable amount of time and effort to develop its collections and provide support for users. But are patrons always gaining easy access to these resources?

“The installation and ongoing dialogue with Lean Library were exemplary; always consistently helpful and very responsive. I am not necessarily very technically minded but Daniel - our Lean Library contact - guided me through all the necessary steps at our end.”

The Solution

Lean Library, a powerful browser plug-in, solves access issues and provides patrons with content as and when they need it, all while protecting their privacy and promoting your library’s brand.

Matching Expectations

Lean Library strives to deliver a product that continually brings value to the library. Does it match your expectations?

The product has exceeded our expectations in terms of increased user satisfaction and increases in OpenAthens sessions across the Trust.”

Promoting Lean Library

Lean Library requires users to download the plug-in. So, how do you get patrons to download it?

“Initially we directly emailed all registered OpenAthens users within the Trust about Lean Library - about a fifth of our user base - and we continue to do this with new software developments such as Highlight and Search. Beyond that, we ran a poster campaign across the organisation informing them of Lean Library and the arrival of the Chrome browser.

Lean Library also promotes itself and our service in an ambient manner as potential users in remote locations are now made aware of our service and the availability of online resources through our Lean Library popups. In our organization, our users wouldn’t necessarily identify as students - as they will have existing OpenAthens account registered under their professional group.”

“The implementation of Lean Library in Mersey Care has contributed towards a 45% increase in online journal usage”

 

User Feedback

At the end of the day, users need to see the value, and their feedback is important.

“The feedback is uniformly positive - and it is reassuring to know that if for any reason the user did not want to see the popups anymore, we can give them instructions on how to easily disable it.”

 

  • Mersey Care NHS Foundation Trust
  • Community and Mental Health Services
  • Staff: 7,000 over 100 sites

 

 

Find out more about Lean Library.

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